Greystone is excited to join LeadingAge Arizona 2026 Annual Conference and Expo in Chandler!

If you're attending, be sure to check out our session:

Leading Through Turnover: Operational Strategies to Strengthen Dining Performance and Resident Satisfaction | Andrew Leech and Uwe Rudnick (Greystone)

Thursday, May 14, 2026, at 2:45 P.M. - 3:45 P.M. MT

Dining operations are among the most visible reflections of a community’s culture—and among the most impacted by workforce turnover. This session shares practical strategies to sustain quality and resident satisfaction through training, operational consistency, and innovation. Case studies from new and established communities show how management uses resident surveys, inclusive menu development, and generational awareness to strengthen trust and performance.

Objectives

• Recognize evolving consumer expectations and understand how authentic, transparent storytelling builds trust, elevates brand awareness, and strengthens census through meaningful consumer connections.
• Apply data-driven digital marketing and customer experience strategies to expand visibility, enhance reputation, and achieve measurable gains in occupancy and market reach.
• Integrate marketing, communication, and sales efforts to create a unified approach that drives authentic engagement, delivers consistent messaging, and supports long-term census stability and brand growth.