Greystone is excited to join LeadingAge Arizona 2026 Annual Conference and Expo in Chandler!

If you're attending, be sure to check out our session:

Leading Through Turnover: Operational Strategies to Strengthen Dining Performance and Resident Satisfaction | Andrew Leech and Uwe Rudnick (Greystone)

Wednesday, May 27, 2026, at 4:00 P.M. - 5:00 P.M. MT

Dining operations are among the most visible reflections of a community’s culture—and among the most impacted by workforce turnover. This session shares practical strategies to sustain quality and resident satisfaction through training, operational consistency, and innovation. Case studies from new and established communities show how management uses resident surveys, inclusive menu development, and generational awareness to strengthen trust and performance.

Objectives

• Apply leadership training, cultural training and structured operational systems to maintain quality despite staffing challenges.
• Strengthen staff-resident connection through intergenerational engagement training, inclusive menu development, and integration of dining services into Lifestyles programming
• Use measurable outcomes—such as resident surveys—to foster accountability, belonging, and continuous improvement.